Advice in Southampton

Advice in Southampton is a partnership of high-quality accredited advice, information and guidance services for our City’s residents.

We work together to provide a seamless service between generalist and specialist advice services, so the people who need our help don’t have to repeat their story to get the support they need.

All our services provide free, confidential and impartial advice.

We’re funded by Southampton City Council and the Community Justice Fund.

Reporting Hate Crime

Being you is not a crime.

Targeting you for who you are is.

Hate crime comes in many forms.

If you’ve been attacked, whether verbally or physically, we’re here to help.

You can remain anonymous if you wish, and you don’t have to have contact with the Police.

Get help for dealing with hate crime  

Information for advice service professionals

Professionals can refer to our services by contacting the providers directly. If you are on our Refernet portal, you can log in here to make a referral.

Advice First Aiders can access resources here.

We publish an email newsletter for advice professionals working in the public sector and voluntary organisations.

Update: New project from Citizens Advice Southampton and CLEAR supports Homes for Ukraine

We’re delighted to have been successful in our bid to deliver the Homes for Ukraine advice service. The project, run by Citizens Advice Southampton and CLEAR Project, offers wrap-around advice, support and guidance to Ukrainian refugees arriving under the scheme. Following an initial welfare check within three days of arrival in the City, each family or individual will be offered a full assessment of need and a tailored support plan covering key areas such as welfare benefits, money, health, education, work and housing options. Interpreter and translation services will be provided. As well as ensuring guests’ wellbeing, the scheme aims to support successful placements in sponsor homes and to help integrate newly arrived Ukrainian nationals into Southampton life through support to register with schools and healthcare providers, access to English language classes, employment support, and introductions to other local services and facilities according to to need. Empowering individuals and families to move on from placements is a key element of the scheme, with comprehensive planning supplemented by education on rights and responsibilities in the UK, with additional financial capability support where required.