Mermaids have been supporting transgender, non-binary and gender-diverse children, young people, and their families since 1995.
Back at the start, we were a small group of concerned parents sitting around the kitchen table, coming together to share experiences, find answers and look for ways to keep our children safe and happy.
Today, Mermaids has evolved into one of the UK’s leading LGBTQ+ charities, empowering thousands of people with its secure online communities, local community groups, helpline services, web resources, events and residential weekends.
We also seek to educate and inform wider society on gender identity by helping professionals accommodate and reassure gender-diverse young people.
Over the years, we’ve seen many changes in the language and understanding surrounding gender issues but one thing remains the same: transgender, nonbinary and gender-diverse children deserve the freedom and confidence to explore their gender identity wherever their journey takes them, free from fear, isolation and discrimination.
Mermaids provide a range of helpline services supporting transgender youth, up to and including the age of 25. We also support families and professionals.
The helpline (see number below) offers emotional support, a gateway to the parents and young people’s forums, information about current legislation and protections under the law, plus signposting to training and resources. The helpline is covered by volunteers and staff between 9am and 9pm, Monday to Friday. If no one is available and your situation is urgent, you can use the text chat service below 24/7 for crisis support.
Please be aware that voicemails and emails will be responded to as soon as possible during the hours of 09.00 – 21.00 Monday to Friday and the next working day if the service is closed.
Webchat: See link below
All texts and helplines are answered by trained volunteers with support from experienced clinical supervisors.